Our Dental Treatment Philosophy
At Fraserview Dentist, our treatment philosophy impacts how we perform every service and treat each individual patient. Our goal is to provide common sense dental care for you and your family in a judgment-free, pressure-free, and transparent way. Through our experience, we’ve found that often more than one solution exists to treat a dental condition. When you entrust your dental care to our team, we will take the time to provide you with all the information you need.
We also understand how hard it can be just to make that first call. We hope that this page can help make the decision to book an appointment easy and stress-free by providing you with answers to questions you may have
New Patient Overview
Visiting the dentist for the first time can be overwhelming, especially if you don’t know what to expect. We want to help you know what will take place at your first appointment, whether you’re coming in for a routine cleaning or would like a second opinion on a dental condition. Your visit will start with a full set of photographs and radiographs as part of the documentation and patient communication process. Your family members are allowed and encouraged to be in the room as we go over your treatment plan.
When you can choose from more than one treatment option for your dental care, we’ll go through the potential advantages and drawbacks of each and provide you with a rough estimate. This process helps you better understand your dental needs and allows you to choose an option catered to you based on your goals, needs, comfort level, and financial situation. In order to accommodate our diverse community, members of our dental team can speak multiple languages, including Tagalog, Korean, Punjabi, Cantonese, and Indi.
We understand that you may not have been provided with transparent information in your previous dental experiences. You may have been told a problem existed and a treatment was performed, but you weren’t able to see evidence of either. Our approach is centered on you. We show you the images we take, allowing you to be more involved in the decision-making process. We’ll also provide you with photos during the treatment, if applicable, and after we’re finished. Our compact intra-oral camera allows us to take photos quickly and efficiently.
We truly appreciate all of the kind words we’ve received from patients over the years, however we are unfortunately no longer permitted to display testimonials we’ve received on our website, due to regulatory changes from the College of Dental Surgeons of British Columbia. Instead, we are now displaying reviews left by patients at third-party review sites.
I always have feared going to the dentist, but they made me feel comfortable with the confidence they have shown in what they do. They also make the best effort to help reduce the cost of your visit considering that I was paying put of pocket. I hope to come back for my tooth extraction. Kudos to the team and the lady at the reception.
Dr. Lee and the rest of the staff are very friendly. Months ago, Dr. Lee did 4 wisdom teeth extractions within a single appointment and no complications occurred while I was recovering. Now, I’m fully recovered and I still do my regular check-ups and cleaning with them. Dr. Lee still checks on me every now and then. I would definitely recommend this dental office. They’re so much better than my previous dental office. I’m so glad I found this place. 🙂
As much as I dislike dental work, it is always a surprisingly good experience coming into Fraserview Dentist. The entire staff is wonderful and friendly and the dentists are great at what they do. I have been a longtime patient of Dr. Stefani (more than 25 years) and have also seen Dr. Gill several times more recently and I highly recommend both.
Amazing clinic. Dr Lee and his assistants are highly skilled and takes passion in their job. They ran an amazing job removing all 4 of my wisdom teeth in 1 shot and called me the day after to make sure I am doing well. These guys treat you like family and actually enjoy what they do. Front desk peeps are also very friendly and makes you feel at home. Dr Lee is now my dentist forever. Thank you for being so awesome!
I wouldn't go anywhere else. The staff is friendly and helpful and the dentists are excellent. They will take the time to explain what is bothering you and how to go about negating the concern. A estimate of the work required is readily given. Try the office and you will be surprised.
Coming here was such a good decision for me. I had some bad experiences as a child with one particular dentist and since then, have feared and avoided the...
I'd like to recommend Dr. Gill and his team to anyone seeking quality dental care. I first started seeing Dr. Gill back in 2004: fast forward to 2014, and...
The cost of dental care is certainly a concern for many patients. We want to alleviate some of the worries you might experience when discussing treatment options by providing you with cost estimates up front. We also work with many insurance providers to gather as much information as possible.
Although your insurance policy is a contract between you and your carrier, we want to help make sure the reimbursement or coverage is handled in a convenient, easy-to-understand way. As your go-to dental care team, we can help you get the most out of your benefits and discuss what your policy covers as we go over recommended treatment options. We’re not working for an insurance company; we’re acting in your best interest to minimize your out-of-pocket cost.
We also offer payment plans on a case-by-case basis for select procedures and circumstances. If you’d like more information, please speak to your treatment coordinator.
At Fraserview Dentist, we take x-rays of our patients closely based on the guidelines from the Canadian Dental Association. We use a digital x-ray machine that minimizes radiation exposure to a tiny fraction of what occurred with conventional x-rays. In fact, a digital x-ray translates to spending just a few minutes in the sun in terms of exposure. We take the number of x-rays needed to determine your oral health and conditions, when necessary.
Our philosophy also extends to how we value your time. When you schedule an appointment with our office, we’ll provide multiple reminders. These include:
- Appointment cards
- Email reminders
- Text reminders
- Courtesy phone calls
You’re always welcome to opt-out of the reminder methods at any time. We have a cancellation policy to ensure that our patients’ time is valued. We request a 48-hour notice to cancel an appointment. If you are unable to provide that, a $75 cancellation fee may apply, although each situation will be evaluated individually.
Whether you’re looking for a second opinion from our dental team or would like to confirm what we recommend with a second opinion, we encourage you to seek additional information. When you schedule your appointment with our office, please let the receptionist know that you’re coming in for a second opinion. We will perform a thorough exam and provide you with our diagnosis without looking at the information from your previous provider, ensuring that their recommendation doesn’t influence ours.
If you want to obtain a second opinion, we are happy to provide you with your x-rays and other documentation as well. Transparency is our philosophy in every aspect of the care we provide.
We take our patient satisfaction levels very seriously. Our team members provide the highest-quality treatment to every patient. We stand by our work and help our patients with their dental needs. No matter what your dental care concern might be, you can talk to us. Your time is important; invest it with someone who’s willing to invest in you.
Due to regulatory changes from the CDSBC, dental offices are no longer allowed to offer discounted services to attract new patients. However, through our network of 123Dentist community dentists we often have contests which we will post here. When we have offers, contests, or other promotions, we will post them here.
Please check again soon, we are currently not offering any promotions.