Our Dental Treatment Philosophy
We also understand how hard it can be just to make that first call. We hope that this page can help make the decision to book an appointment easy and stress-free by providing you with answers to questions you may have
New Patient Overview
Visiting the dentist for the first time can be overwhelming, especially if you don’t know what to expect. We want to help you know what will take place at your first appointment, whether you’re coming in for a routine cleaning or would like a second opinion on a dental condition. Your visit will start with a full set of photographs and radiographs as part of the documentation and patient communication process. Your family members are allowed and encouraged to be in the room as we go over your treatment plan.
When you can choose from more than one treatment option for your dental care, we’ll go through the potential advantages and drawbacks of each and provide you with the estimates. This process helps you better understand your dental needs and allows you to choose an option catered to you based on your goals, needs, urgency, comfort level, and financial situation. In order to accommodate our diverse community, members of our dental team can speak multiple languages, including Tagalog, Korean, Punjabi, Cantonese, and Indi.
We understand that you may have had varying degrees of dental experience in the past. Perhaps, you have been told a problem existed and received treatments without you seeing the evidence of the problem and the quality of the treatment rendered. Our approach is centered on you. We show you the images we take, allowing you to be more involved in the decision-making process. If applicable, we’ll also provide you with photos and after the treatment. Our compact intra-oral camera allows us to take photos quickly and efficiently.
We truly appreciate all of the kind words we’ve received from patients over the years, however we are unfortunately no longer permitted to display testimonials we’ve received on our website, due to regulatory changes from the College of Dental Surgeons of British Columbia. Instead, we are now displaying reviews left by patients at third-party review sites.
Dr. Chris Lee provided excellent treatment. He is very knowledgeable, great at communicating and explaining issues. He’s a dentist you can trust! The staff is friendly, thorough & efficient. I’ve got my husband coming here and would recommend it to anyone. Great experience.
Kind and professional people. Had my cleaning today after missing it for quite a while and it took long, yet I wasn't met with any contempt. Just abundantly kind and charismatic individuals that makes one look forward to their next dental appointment. Highly recommend. Local, solid parking, professional and welcoming atmosphere, filled with a diligent team of intelligent and trained professionals who not only provide a quality dental service but a quality person to person service. They even let me bring my skateboard around like who does that they're dope.
As someone with a life long fear of the dentist I want to thank the Fraserview Dentist team for their kindness, gentleness, and professionalism. Everyone was very encouraging and explained everything along the way. State of the art equipment, clean offices, and covid safe facility. The staff truly are beyond 5 stars in my opinion, though. Thanks to all. Highly recommend.
Best dental experience I’ve ever had! I was looking for a dental clinic for a very long time and I found the best dental clinic. Doctor Lee is awesome and Hyun and Sandy were amazing! They took good care of me. I felt so much joy and comfort whenever I have a dental appointment.
100% recommend. I had been avoiding going to the dentist for years because of bad experiences, so my anxiety was already high but everyone from the reception desk to the dentist chair was beyond friendly, patient and they worked to give me the most comfortable dental experience by far. Definitely won't be going anywhere else.
The cost of dental care is certainly a concern for many patients. Although our treatment recommendation is made with your health in mind first, we want to alleviate some of the financial worries you might experience when discussing treatment options. Therefore, we will provide you with cost estimates up front. We follow BC Dental Association’s Dental Fee Guide so there is no ambiguity when it comes to billing.
We also work with many insurance providers to gather as much information as possible. Although your insurance policy is a contract between you and your carrier, we want to help make sure the reimbursement or coverage is handled in a convenient, easy-to-understand way. As your go-to dental care team, we can help you get the most out of your benefits and discuss what your policy covers as we go over recommended treatment options. We’re not working for nor have any ties to your insurance company; we’re acting in your best interest to minimize your out-of-pocket cost.
We also offer payment plans on a case-by-case basis for select procedures and circumstances. If you’d like more information, please speak to your treatment coordinator.
At Fraserview Dentist, we take x-rays of our patients closely based on the guidelines from the Canadian Dental Association. We use a digital x-ray machine that minimizes radiation exposure to a tiny fraction of what occurred with conventional x-rays. In fact, a digital x-ray translates to spending just a few minutes in the sun in terms of exposure or barely a tenth (10%) of your day-to-day exposure. We only take the necessary number of x-rays to determine your oral health and conditions.
Our philosophy also extends to how we value your time. When you schedule an appointment with our office, we’ll provide multiple reminders. These include:
- Appointment cards
- Email reminders
- Text reminders
- Courtesy phone calls
You’re always welcome to opt-out of the reminder methods at any time. We have a cancellation policy to ensure that our patients’ time is valued. Also allows other patient’s in need of appointment to utilize that time if notice was given in advance. Therefore, we request a 48-hour notice to cancel an appointment. If you are unable to provide that, a $75 cancellation fee may apply, although each situation will be evaluated individually.
Whether you’re looking for a second opinion from our dental team or would like to confirm what we recommend with a second opinion, we always encourage you to seek additional information. When you schedule your appointment with our office, please let the receptionist know that you’re coming in for a second opinion. We will perform a thorough exam and provide you with our diagnosis without looking at the information from your previous provider, ensuring that their recommendation doesn’t influence ours.
If you want to obtain a second opinion, we are happy to provide you with your x-rays and other documentation as well. Transparency is our philosophy in every aspect of the care we provide.
We take our patient satisfaction levels very seriously. Our team members provide the highest-quality treatment to every patient. We stand by our work and help our patients with their dental needs. No matter what your dental care concern might be, you can talk to us. Your time is important; invest it with someone who’s willing to invest in you.
Due to regulatory changes from the CDSBC, dental offices are no longer allowed to offer discounted services to attract new patients. However, through our network of 123Dentist community dentists we often have contests which we will post here. When we have offers, contests, or other promotions, we will post them here.
Please check again soon, we are currently not offering any promotions.